You can contact your GP surgery to book a medicine review or to find out when you can next order your prescription. Health services you can access online. We will use a cookie to save your choice. Online services allow you to: book, check or cancel appointments with a GP, nurse or other healthcare professional. Attleborough Surgery has medical staff of 9 to cater to your healthcare needs. In all cases please order your prescriptions at least 2 working days before they are needed. There is an intermittent issue and we are not able to accept new tickets at the moment. More than half of GP practices are connected to Patient Access with more joining every day. Send your request to attenborough.prescriptions@nhs.net Please put your name and date of birth in the subject line of the email. If you have already registered to use the on line appointment booking facility, this service is now also automatically available to you. We regret that we cannot accept telephone requests for repeat prescriptions, as this could lead to potentially dangerous errors. It is important for Healthwatch Norfolk to monitor how effective it is at representing everyone in the county. Prescriptions Repeat prescriptions, medication reviews, synchronisation requests and more. For those going into self . Your pharmacy of choice is referred to as your nominated pharmacy. Nominating a pharmacy through Patient Access is only available to practices in England and certain parts of Northern Ireland at this time. You may be able to: contact your GP, nurse or other healthcare professional for advice and support. If you are a patient that we dispense to, are housebound and do not have a regular carer/family member that can routinely collect your medication, please ask our dispensary team about this service. Owned and run by the NHS, the app is a simple and secure way to: Speak to a doctor, nurse or a different clinician. Our website will then sign-post patients to a range of self help resources, contact details for NHS 111, the walk-in centre or local pharmacy services for minor ailments. Attleborough Messaging. Only your overall rating, comment and name (if disclosed) will be visible online. How on earth am I supposed to make an appointment? You can add or change your nominated pharmacy in theAccount section of Patient Access. Minor surgery (e.g. Let us know your preference. Request repeat medication or managing existing requests. For more information, see the dispensary page. Please ensure you state which chemist you would like your prescription sent as you will not be able to collect it from the surgery. Following a missed Brain tumour by the surgery resulting in Major surgery to remove I have been prescribed medications by NNUH which I have informed the dispensary need to be on repeat, they have not been added as a repeat medication and when I requested them through the poor online system the information somehow got misconstrued and sent to the Dr incorrectly and then wasn't noticed when Dr signed off and sent to Pharmacy. We are setting up a new delivery service for our dispensing patients. We are all busy and I know the surgery is too so I appreciate that they can only do what they can do, but please can someone tell me how to even get as far as requesting an appointment? You might be able to get your medicine sent to you if the pharmacy you have nominated offers that service. Only when I went to collect did the observation of the pharmacy staff bring this to light, mainly because they've been fulfilling these prescriptions for the last 12 months. Messaging. Cant get through on phone. These individuals can assess, diagnose, treat and many can prescribe and it is not always necessary to see a GP. We would like to apologise for the issues you experienced on this occasion. There are 3 ways to order a repeat prescription from your GP surgery. Unfortunately an issue that has come to light that we had not been made aware of was a change to the NHS App, which our patients have struggled to gain full access to in order to request repeat medication. Mental Health Comprehensive Care Planning, Patient Experience - Confidence and Trust in healthcare professional. 56.78% were satisfied, of 213 respondents. Some high street pharmacies also deliver. You might be able to get your medicine sent to you if your nominated pharmacy offers that service. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. For more information about Smart Pharmacy, click here. As I type this I am number 15 in the call queue! We will use a cookie to save your choice. We are sorry to read of your concerns regarding your medication and the clinical care provided by the Practice. Attleborough Copyright, Attenborough Surgery 2023, Bushey Medical Centre, Carpenders Park, Holywell Surgery & Tudor Surgery, Requesting your Medication Online Information, You Can Choose And Use Any of These Four Surgeries. We've put some small files called cookies on your device to make our site work. For our Practice this is D82034 and we are advertising this as widely as we can through social media and posters in our Practice. NR17 2AS Map, Queens Square SurgeryQueens Square If you still need help with using Patient Access, you can visit our Support Centre online. Normally I have meds delivered, which has been an excellent service. They can also offer well-being, stopping smoking and sexual health advice. NR17 2AS Map, Queens Square SurgeryQueens Square Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. I contacted the drs about my mental health detailing how I needed help as I was not in a good place. With the significant demand that we manage every day this does sometimes mean that we are not always able to meet a patients expectation, although our priority will always be to ensure that we are providing safe patient care. Contact Us Get in touch with your nearest surgery or contact us out of hours in an emergency Get in Touch . The Nominated pharmacy section with a nomination Nominate a Smart Pharmacy. Do one of the following: Select New medication order from the Latest repeat medication order section of the homepage. We make it easy to register you and your family. Attleborough We will use a cookie to save your choice. Patient does not provide medical advice, diagnosis or treatment. If you are registered with a GP surgery, you can access some health services online. Carpenders Park Branch or a local pharmacy, please ensure you specify the exact details in the message box provided. Patient Satisfaction with GP Practice Appointment Times. Station Road SurgeryStation Road We would like to reassure our patients that we continue to provide a high level of face to face appointments across all of our clinical staff, including GP appointments. View and share your medical record. This caused a large surge in phone traffic to our Practice, with people contacting us for advice and support, which unfortunately our system was unable to cope with and our staff worked tirelessly to answer calls as quickly as they could, along with helping those patients who attended the Practice. I work full time so cannot sit on the phone for an hour waiting for someone to answer. The Nominated pharmacy section with a nomination. Attleborough We are aware that when newly registering with the NHS App that it requires you to enter a Practice ODS code, for the Practice this is D82034. This service, which is available throughPatient Accessallows you to view all the items in your repeat medication list and select the ones you wish to request. Percentage of children aged 1 completed primary course of 5:1 vaccine, Proportion of children aged 2 with Haemophilus influenzae type b and Meningitis C booster vaccine, Proportion of children aged 2 with Measles, Mumps and Rubella vaccine, Proportion of children aged 2 with pneumococcal conjugate booster vaccine, Stroke prevention: medication for patients with atrial fibrillation, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for booking and/or cancelling appointments through the Principal system, Online booking of appointments and cancelling is enabled, Total number of 'online patients' registered to use an online Patient Transactional Service to book and/or cancel appointments, Total number of appointment scheduling or cancelling transactions using an Online Patient Transaction Service within the reporting month, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for ordering repeat prescriptions through the Principal system, Total number of 'online patients' registered to use an online Patient Transactional Service to order repeat prescriptions. Flu vaccinations - Under 65 At Risk Groups. Practice365 Privacy Policy We would also like to use analytical cookies to understand how our site is used and improve user experience. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. Total number of accesses of a patient record by an 'online patient' with Detailed Coded Care Record access. Or they might be able to let you know when it's ready to collect. Care Quality Commission Inspection Ratings. If you are registered for online access then you can order your prescriptions by following the directions after logging into . Attleborough Surgery is a GP practice in Attleborough, Norfolk. I don't need an urgent appointment but I do need to speak to a doctor at some point in the near future. Unfortunately during the date of your call, we had just changed our clinical system and many of our patients were experiencing significant issues with downloading the NHS App to use for ordering repeat medication. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. In the past 2 weeks we have moved over to a new clinical system. Proxy. We would also like to use analytical cookies to understand how our site is used and improve user experience. Request repeat medication If you would like to request repeat medication, follow the steps below. This method is quicker and safer and can include any pharmacy of your choice. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Station Road SurgeryStation Road Select Repeat Medication from the menu, then New medication order. Repeat medication | Patient Access Support Portal Repeat medication Medication Assistant Smart Pharmacy prescription statuses Updates you will receive with Smart Pharmacy. Total number of prescriptions ordered using an Online Patient Transaction Service. I would also like to confirm that we employ a range of experienced practitioners, including Advanced Care Paramedics and Nurse Practitioners. NR17 2AS Map, Queens Square SurgeryQueens Square Pharmacists can give you advice and treatment for many health problems and advice on how to improve your health without the need for an appointment. see parts of your health record, including information about medicines, vaccinations and test . Manage an account on behalf of another patient or relative. Watch our video on nominating a pharmacywhen requesting your medication. View the cost of prescriptions on the NHS website. Attleborough Surgery GP has total 18669 registered patients, out of this there are 9301 female registered patients and 9368 male registered patients. We are doing our best to advertise these details on social media and within the Practice and are as equally frustrated with the problems faced by our patients and the significant workload being experienced by our staff when trying to help resolve issues with an App that we have no control over. NR17 2AF Map, Station Road SurgeryStation Road Check symptoms, find possible treatments and find out when to seek help. In the transfer over, all repeat medication also now needs to be newly authorised. More information on the service can be located here. We are a family general medicine practice. NR17 2AS. Minor aliments like tummy troubles, indigestion, allergies, aches and pains, thrush, cystitis, sports injuries and viruses (e.g. Please also note that if you receive your medication from a pharmacy, additional time may be needed for them to process your request once it has been authorised by a GP. Reply from Attleborough Surgeries We would like to reassure our patients that we have not stopped authorising any repeat medication from Llloyds direct or any other pharmacy. 76.88% reviewed by GP, out of 160 patients diagnosed. We will use a cookie to save your choice. By asking your local pharmacist to request on your behalf. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. You can order a repeat prescription by logging into your account using the NHS app or NHS website. Staff Login, GP Website Design by iatro. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. Analytical cookies send information to Google Analytics. Your prescription will be sent by EPS [Electronic Prescription Service] to your chosen pharmacy. Attleborough Some GP online services are only available in certain areas. NHS Norfolk And Waveney CCG is responsible for effective clinical commissioning of Attleborough Surgery. View and share your medical record. Before you make your choice you can read more about our cookie policy. If Attleborough Surgery is closed it is recommended to call NHS 111which is free to call from both landlines and mobile phones or visit NHS 111 online. Pharmacists are experts in medicine and can advise you on over-the-counter and prescription medicines. We do not have any direct access to your practice and cannot provide any clinical advice, or help with any aspect of your health or medical care. Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. This website uses cookies. Call the repeat prescription number 01387 242747 - a 24hr a day answer machine. Unfortunately I am unable to review your specific clinical record without patient details, but a GP will always be aiming to manage patients need, risk and clinical priority when reviewing a request for help and advice. Change your contact and personal details or change your password. Manage an account on behalf of another patient or relative. 82.88% with recommended measurement, out of 2,698 patients. My mother left hospital with a head injury. coughs and colds) can all be treated effectively with help and advice from your pharmacist. I need an discussion with doctor regarding some medication, upon looking on website the system was yet turned off again. She was told to have it checked after 4 days. 2 talking about this. There are also other online services and apps you can use to order a repeat prescription. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. We review any regular medication on a repeat prescription annually and wherever possible the doctor will do this without you having to attend the surgery. Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online, Unable to speak to a real person. Sleep like a baby. Station Road SurgeryStation Road Thank you for your feedback and we are sorry to read of the issues you have faced when trying to contact the Practice to request an appointment. Contact the online service or app you're using, or your GP surgery, if you have any difficulties. Thank you for your feedback. Ask your GP surgery which service your GP surgery uses. Station Road You can order a repeat prescription by logging into your account using the NHS app or NHS website. You . Let us know your preference. Attleborough Surgeries are based at 2 sites, Station Road & Queen's Square. Attleborough Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. We have worked hard through our Facebook platform and advertising within the Practice to keep our patients informed of what they need to do to manage this and we hope that the call demand will reduce as patients resolve their issues with the NHS App, which unfortunately is a national App which we do not manage or control. The NHS Access app is no longer working. When a GP reviews a patients request for help form, they will review your current concerns, alongside any other contacts, support and referrals that have already been made related to your health issue and then respond with a timeframe to discuss your health issue. NR17 2AF Map. Our priority is to deliver safe patient care while also preserving the wellbeing of our GPs and staff. There's more information about prescriptions in your NHS account. Norfolk When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. Before you make your choice you can read more about our cookie policy. Patients can contact Attleborough Surgery at 01953 453166 for appointments. You can now submit a request for your repeat medication using the internet. Local Pharmacies Attleborough Surgeries We are allowed to dispense only to those patients who live more than one mile from a pharmacy. Thank you for your feedback. Sorry for any inconvenience. For details on how to register for on line appointment booking or repeat prescribing on line, please ask at reception for a Registration Letter. removal of moles and skin lesions) - provided in-house; . Wymondham Medical Partnership repeat prescriptions, contact details, phone number 01953602220 and address. Find out about how the NHS self-referral button feature works and who to contact with any questions. Send secure messages to your GP. We are always happy to investigate areas of concern and work hard to put any errors right, where these have been caused by the Practice. Flu vaccinations - Aged 65 and over group. Including Station Road and Queens Square branches. Attleborough We are sorry to learn that so many of our patients have been experiencing problems with the NHS App and the specific issue this is causing in the ordering of repeat medications. NR17 2AF Map. If you take medicine regularly you'll usually have a repeat prescription. 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